Giving Feedback on Our Services

Our goal is to deliver high quality, personalised disability support services. We welcome both  positive feedback and constructive criticism as this can help us to improve our service delivery.

In the event that you are not satisfied or are unhappy with our services, we encourage you to contact us by phone, in writing or make an appointment to meet with our management to discuss your issue of concern. We take your feedback or complaints seriously and our management will attend to your complaint as a matter of urgency. 

We aim to resolve any issues that you may not be happy with at the earliest opportunity, and we can assure you that there will be no adverse consequence or loss of your rights to access our services.

Please call us on 0487 388 185 or email us at admin@neytakcare.com.au

ANONYMOUS FEEDBACK

If you wish to make an anonymous complaint to us, please send a written, unsigned letter (without your name written on it) to

The Director

Neytak Care Pty Ltd

16 Champion Way, Craigburn Farm, SA 5051

OR

If you don’t feel comfortable dealing directly with us regarding your complaint, you may wish to engage a Support Person or an Advocate. You can contact  the Disability Advocacy and Complaints Service of SA on Phone: (08) 7122 6030 . 

Website:   www.dacssa.org.au 

OR

contact the NDIS Quality and Safeguards Commission on;

Phone:  1800 035 544

Website: https://www.ndiscommission.gov.au/about/complaints-feedback/complain